Al-Uroush Automotive, BMW Importer in Iraq is looking for BMW Product Genius for Baghdad Branch.
Tasks and activities of the role:
• Informs clients of product specifications of all BMW products and features
• Answers operating- and how-to-use questions (non-technical consultancy)
• Uses conversations with customers to fill in and maintain data in the customer database (after the conversation)
• Bridges Aftersales waiting time for customers by presenting features and new technologies
• Provides additional marketing material if requested and gathers necessary contact information to send/email it
• Acts as an ambassador and creates a passion for BMW brand and products
• Ensures a brand-related customer/visitor treatment at the dealership/Brand Store
• Prepares the showroom and keeps it attractive for customers
• Accomplishes dealer events to present products and technologies to a wider audience
• Keeps himself/ herself up to speed on new products, offers, (technical) features, services, brand and competitive information
• Keeps/ increases the product knowledge within the dealership at/ to a high level
• Performs the need analysis during the contact with the customer
• Hands over the customer and required information to the Sales Advisor when purchase interest is expressed
• Assists Sales Advisor with product insight when they are involved in a sales conversation with customers and need further technical insights
• Manages test drives and provides product information to customers during test drive
• Performs vehicle handovers and explains features in the car answering operating questions
Qualifications:
• Bachelor Level or equivalent (Auto Mechanics or equal by experience).
• Driving license.
• Experiences in handling and supporting (premium) customers
• Fluent in Arabic, English written, and oral.
In return, you will have the opportunity to work for one of the world’s leading luxury car brands, and to deal with customers from a wide range of backgrounds, and become part of Al-Uroush automotive one of the leading business groups in Iraq.